At Rural Roads Health Services (RRHS), we are committed to improving access to our facilities, services and care for patients, their families, visitors, team members and volunteers.

Guided by our values of quality, accessible care and collaboration; and the principles of the Accessibility for Ontarians with Disabilities Act (AODA) Integrated Customer Service Regulation, we continue to work toward eliminating barriers to our care and services.  Since 2003, the hospital has prepared accessibility plans to address physical, informational and communicational, attitudinal, technological and policy barriers.

The AODA Customer Service Regulations require hospitals to implement specific policies, procedures and plans. These plans contribute to making hospitals fully accessible by 2025. Documents related to the Customer Service Regulation are available upon request.

For more information about accessibility at RRHS, refer to our latest Accessibility Plans:

• • AHI Accessibility Plan 2025-2030
  • TDMH Accessibility Plan 2025-2030

 To Receive Information in an Accessible format

Anyone wishing written information or other forms of communication to be provided in an accessible format may contact us via:

Mail:

Attn: Patient Relations/Accessibility
Tillsonburg District Memorial Hospital
167 Rolph St., Tillsonburg, ON N4G 3Y9

Email: patient.feedback@rrhs.ca
Telephone: 519-842-3611 Ext. 5336